RETURNS FOR WARRANTY EVALUATION:

The original UGG Australia boots are warranted for the period of 24 months from date of purchase. It applies to defective materials and workmanship.

NOTE: As they are made from natural double-sided sheepskin (wool), they are designed to be worn at dry weather. Conditions and acceptance of complaints will depend on how you have treated your boots. Complaints will not be accepted if you have your shoes washed or extremely worn out and the damages due to the improper care or cleaning.

 

PROCEDURE FOR SUBMISSION OF COMPLAINTS:
 

1. If you have received the shipment and after opening the box found that the delivered goods does not match the ordered goods or the data in the account is not suitable, please, at the latest within 24 hours from receipt of shipment, contact us by sending an e-mail with your data (name) to the address australia@ptt.rs and describe what problem you have. As soon as possible we will notify you on further action.

2. It is the same procedure with the possible returns for warranty evaluation. Contact us by sending an e-mail with your data (name) to the address australia@ptt.rs and descirbe what problem you have. As soon as possible we will notify you on futher action.