We inform you that you have the right to unilaterally terminate the contract within 14 days from the date of delivery of goods.

         Therefore, from the moment of receipt of your returned goods we shall refund you the entire amount, what is the amount you pay for the purchase of our products, reduced for ammount of the shipping fees (approximately 6-8 % of the value of goods/depends on country) which we paid first time when we shipped goods to You. Unilateral termination of the contract is free from all obligations except the obligation to pay costs related to sending us goods to be returned due to the unilateral termination of the contract.

NOTE: If we notice that you have used or damaged the product, or if it is not in the same condition we sent you as a new item, you have no right to demand return of the goods and therefore we can not make a refund.

 

IN THE CASE OF UNILATERAL TERMINATION OF THE CONTRACT THE PROCEDURE IS THE FOLLOWING:

1.Submit your statement on unilateral termination to our e-mail address australia@ptt.rs. In a statement you can specify the reason for the cancellation of the contract, only if you want, as you are not obliged to speify the reason for cancellation.

2.Upon receiving your e-mail, we will send you a return e-mail as I confirmation that we have received your request for return of the goods, and which is an acknowledgment of receipt of your statement on the unilateral termination of the contract.

3. Our e-mail massege will contain a confirmation of your request and also the address where the goods have to be send.

4. The package containing goods for return have to be firmly packed, if possible in its original box, secure in a way that it cannot be opened or damaged during the transportation.

5. Products that are returned due to the unilateral termination of the contract must be unused, undamaged and in the original box (packing). A customer does not bear the costs arising from the unilateral termination of the contract, except for postage costs arising with sending goods to our address.

We commit that immediately upon receipt of goods to be returned on the basis of the terminated contract unilaterally, and at the latest within 30 days of receipt of the product back, we will reimburse funds paid for returned goods.

In order to make a refund to you it is necesary that you ship us the goods for which you ask a refund, to the address sent to your e-mail address by our internet shop operator.

By the statement sent to the e-mail address with your completed data you guarantee the accuracy of the data for the return of goods.

It is believed that the contract has been unilaterally terminated by you if you, within 30 days of the date, ship the goods to the address send to your e-mail by our operator, indicating  INTERNET SALES - RETURN OF GOODS.